Dynamics 365 Telecommunications Accelerator

Revolutionize Telecom Operations with Dynamics 365

Transform your telecom operations with Dynamics 365 Telecommunications Accelerator. Streamline processes, improve customer engagement, and drive innovation with tailored solutions designed specifically for the telecommunications industry

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Dynamic 365 Telecommunications Accelerator

Designed specifically for the telecommunications industry, the Dynamics 365 Telecommunications Accelerator is a collection of solutions within the broader Dynamics 365 Platform. The accelerator provides a pre-built framework and functionalities to help telecommunications companies manage their operations, customer relationships, and other aspects of their business.

Entities in the D365 Telecommunications Data Model

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Geographic Address

The format of a postal address according to regional conventions, such as those used in North America, the United Kingdom, or Australia. Geographic coordinates and locality details are provided in the data, which determines the governing legislative authority. Besides the postal code, the address specifies the country code as well. Depending on the circumstances, the address may also include a street address and the name of the recipient

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Geographic Place

Locations are represented by geospatial coordinates or with a geographical address. It serves as the parent entity for Local Place. Local Places are smaller geographic units containing multiple geographic features. A specific address or location is represented by it.

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Geographic Sub Address

Among the additional details provided by this entity are the street names, building names, levels, and subunit numbers of private streets. A precise address search and mapping applications require this entity. The information can also be used by emergency services as an additional resource.

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Geographic Location

An address is described by using coordinates, points, lines, or spaces to describe a location. Geometric type, accuracy, spatial reference, encoded points, metadata, grid numbers, and center are some of the attributes. Maps and geographic information systems (GIS) can be created using this data. Identifying and monitoring changes in geographical features is also possible with it. Resources can also be planned and managed using it.

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Geographic Point

The coordinates are geospatial (Latitude, Longitude) and form a point within a geographical area. This point can be used to represent a particular location on a map. Additionally, it can be used in Geographic Information Systems (GIS) to locate a specific location

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External System

Integrate with third-party systems using the Dynamics 365 Telecommunications Accelerator. Manage subscribers, services, and network operations while improving customer service, automating processes, and reducing costs. Enhance your telecom network’s performance efficiently.

Features of Dynamic 365 Telecommunications Accelerator

Customer Relationship Management (CRM)

Manage customer relationships in the telecom industry with Dynamics 365 Telecommunications Accelerator. Track interactions, manage accounts, and gain a 360-degree view of customer engagements.

Product Catalogue Management

As part of the solution, you will be able to manage services and products related to telecommunications. As part of this process, a comprehensive product catalog will be created and maintained, which includes various plans, packages, and features that are included in them.

Order and Service Management

Telecommunications companies can use the accelerator to streamline the end-to-end process of fulfilling orders and delivering services. This includes features that facilitate the processing of orders, provisioning of services, and managing the activation and deactivation of services.

Network Asset Management

There are features of the accelerator that are likely to be useful for network asset management in the context of telecommunications infrastructure management. The tracking of physical network infrastructure, like towers, cables, equipment, and other equipment could be one method of doing this.

Billing and Revenue Management

This accelerator can be used by telecommunications companies for billing and revenue management purposes. There are a variety of features that come with this solution, for example, the ability to generate invoices, track usage, manage billing cycles, and handle revenue recognition.

Subscriber and Account Management

There are functionalities in the solution that allow subscribers and accounts to be managed. The task of keeping track of subscriber information, managing account relationships, and ensuring that customer information is accurate and up to date is part of this process

Trouble Ticketing and Support

There is a possibility that Telecommunications companies can use the accelerator to manage trouble tickets and customer support. It includes various features like logging customer issues, tracking support request status, and managing escalation processes

Customization and extensibility

The extension of Dynamics 365’s capability to customize and extend its functionality. As the system can be tailored to meet the specific needs and processes of telecommunications companies, this ensures that the system is aligned with industry standards and business needs.

Integration with Network Management Systems

To provide seamless coordination between customer-facing operations and network infrastructure management, the solution has been designed to integrate with telecommunications network management systems.